Once your order is shipped from our warehouse, and you receive your tracking number we are not responsible for how it is being handled by the carrier. If your item(s) arrive damaged, please reach out to us and we will do what we can to help resolve the issue.
Standard shipping takes 2-3 days, but 5-7 days during peak Holiday season. Expedited shipping takes 1-2 days, but 3-5 days during peak season. Please understand that these are estimates and can fluctuate during the Holiday season. Black Paper Party is not responsible for carrier delays; however, we will keep customers updated throughout the season. Carrier updates can be delayed anywhere from 24-72 hours. If your confirmation was sent, it was picked up.
Returns are allowed within 7 days of receiving the order. To be eligible for a return, your item must be in the original packaging and you must be able to provide receipt or proof of purchase to customerservice@fseriale.com. Eligible returns will be refunded the purchase price (minus shipping). We will provide a return label.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time (generally 3-5 business days) before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@fseriale.com.
Please note that we do not handle any issues regarding product purchase at any of our Retail Partners’ stores either Brick and Mortar or online. Orders can not be canceled or changed once placed. If you need to update your address, please email customerservice@fseriale.com as soon as possible and we will do our best to accommodate this request. We do not offer cancellations or changes on orders. You have 7 days from the date of delivery to initiate an exchange by emailing us at customerservice@fseriale.com with your order number and images documenting the damage to your order.
NOTE: We are not responsible for items lost, stolen, or damaged during transit when USPS verifies your package is delivered.
Black Paper Party is a trend focused, seasonal/celebrations brand that celebrates creativity and diversity. If you're interested in joining us as a social media influencer, you can apply for collaboration on our website.
- Creative Freedom: Unleash your unique style within our innovative brand.
- Engagement Boost: Get content ideas to captivate and grow your audience.
- Brand Synergy: Blend your style seamlessly with our brand for authenticity.
- Diverse Content: Explore various formats for limitless creativity.
- Audience Connection: Forge deeper connections with thought-provoking themes.
- Innovation Hub: Be part of a trend-setting, boundary-pushing brand.
For all press inquiries, please contact Jesse Parker Stowell, Parker|Phoenix PR
- Tel: 512.344.9341
- jesse@parkerphoenixpr.com
Macy's:
- Available now in stores and online
Target:
- Available now in stores and online
Walmart:
- Available now online and in stores
Family Dollar:
- Available in stores
Dollar General:
- Available in stores
CVS:
- Available in stores
HEB:
- Available in stores
Thank you for your interest in Black Paper Party! We appreciate your support and inquiries regarding our wholesale opportunities. However, we regret to inform you that we are currently closed to wholesale orders for the 2023 Holiday season.
We understand that planning ahead is essential for your business, so please mark your calendar and check back in July of 2024 for information on next season's wholesale opportunity. We're always excited to work with our valued partners, and we look forward to the possibility of collaborating with you in the future.
If you have any other questions or need further assistance, please don't hesitate to reach out. Once again, thank you for considering Black Paper Party, and we hope to work together in the near future.